Have you ever gone to a house to do an estimate for new flooring and detected an odor of insecticide? And maybe the carpet doesn’t look all that worn or old? The combination of the 2 might mean there were bed bugs in the carpet. Some home owners (or hotel/motel/rental managers) may be embarrassed to mention it, but don’t hesitate to bring the subject up. Read More
The Carpet and Rug Institute Unveils Important Changes to Leading Carpet Installation Standards
— Industry-Led Updates to CRI’s 104/105 Carpet Installation Standards Focus on
Proper Planning and Preparation —
The Carpet and Rug Institute (CRI) today announced important updates to its CRI-104 and CRI-105 Installation Standards for Commercial and Residential Carpet. Developed by a team of industry leaders, these changes address industry innovations that require new approaches to carpet installation, particularly planning and subfloor preparation. Read More
The decline in carpet is due to one thing and one thing only: Poor quality.
Our industry has killed itself by selling products designed to meet a price point over tangible performance. The worthless warranties and those who sell them are only nails in the coffin.
The increase in hard surface sales IS NOT because people like living on hard surfaces and IT’S NOT about indoor air quality. Read More
The Dilemma of Appropriate Flooring Choices
Home-ownership comes with many decisions – flooring being one of the most important. Like roofing, flooring is a requirement for Western Living Standards. So many choices on the market make it a daunting task for the homeowner. Oftentimes choice is based on trends instead of what is needed. The aesthetics, or “look” of the floor outweigh the importance of the material chosen.
Flooring decisions need to be made based on several factors, not just “the look.” Too many times a homeowner’s disappointment with a floor has nothing to do with the flooring, but everything to do with personal expectations. Read More
Recently, a topic on The Floor Pro Community forums was started, seeking installation information and tips about a specific product sold by a popular flooring franchise. I searched several of the franchise websites and pages looking for actual installation instructions for the product. I found nothing more than marketspeak – no instructions. I called their corporate offices and, after being shuffled around a little, spoke to a woman who didn’t seem to understand the concept of a website that offers support to flooring professionals, consumers and DIYers. She seemed confused about our desire to provide links to installation instructions.
This is discouraging. I feel like I have totally failed in the mission of The Floor Pro Community. I understand that many people and organizations haven’t heard of us. To not even understand that vital information, like installation instructions, should be easily available just baffles me. Read More
Coverings, the largest tile and stone exhibition in North America, will return to Orlando in April to showcase cutting-edge product innovations and emerging trends in the marketplace. When the industry gathers at the Orange County Convention Center, April 14-17, attendees will be impressed with the latest product introductions presented by more than 1,000 exhibitors representing more than 40 countries.
“As the industry continues to innovate tile, reimagine everyday solutions, and present new material for architects, designers, builders, remodelers, distributors, retailers, installers, contractors and fabricators, one thing is certain: Coverings is the place you need to be to see it all,” said Alena Capra, Coverings Industry Ambassador. “Aside from the jam-packed expo floor, the show offers an exceptional conference program, certification courses, and networking opportunities. It is an exhilarating experience that has a lasting impact for all professionals in the industry.” Read More
This covers an aspect of business I have not heard much on around the various flooring sites. Perhaps you have and you may find this repetitive or boring. If so, my apologies. However, for those who have not, the point I hope to share comes from a pivotal point in my wife’s and my business becoming truly profitable. So here goes…
It would be easy to say the best formula for profit margins is to always have our income exceed our out-go. That’s really silly, it’s like saying the best way to avoid accidents is to not have them. You might need to read that sentence again. I know, it’s an obvious point. The problem is, doing the obvious is not always as easy as identifying it. Read More
Computer Security for Flooring Pros
by Nick Arrera
There’s More To Flooring Than Just Floors
Part of being a floorcovering professional is the office work. Every one of you reading this obviously has a computer and odds are 99% of you use it for work: invoicing and bookkeeping, compiling price lists, writing business correspondence and research on the Internet. Some of you feel you are adequately protected from the dangers of hackers and viruses. A few of you do not concern yourselves with such matters. Only when there’s trouble do you wonder what happened. Here is a short course on computer security that can help protect you, your computer and your business data from theft or damage. Read More
In The Beginning…
Throughout history various industries have encountered crisis for one reason or another. It is as inexorable as the sun rising in the east and setting in the west, and was generally considered a byproduct of business brought about by its cyclical nature. However, history provides no better example of self-inflicted crisis than the floor covering industry. The snake eats itself.
In order to understand how the flooring industry has arrived at its current state one must examine the cause and affect factors that brought it to this point, so let’s go back to the beginning relative to this point. Read More
We are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.
When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. Read More
Flooring Retailer and Installer: Is It a Valued Working Partnership?
Partners are for dancing and the only ship that will never sail is a partnership. Installers who are looking for a partnership with a retailer, builder, designer or any other business entity are looking for love in all the wrong places.
As for respect, respect is something that begins within and is reflected or mirrored by those for whom we serve. We are not in this floorcovering business to be someone’s friend or substitute family member. We are here to do a job. We are trained, skilled, educated and knowledgeable about every aspect in the execution and delivery of our craft. Because we have respect for ourselves, we hold ourselves to a higher level of accountability than they will ever hold us. Because we are accountable for our actions we know what we will do and, even more important, we know what we will not do and Read More
Flooring Retailers and the Independent Inspector
Using an independent and experienced flooring inspector gives the retailer an unbiased and credible expert opinion. Smaller floorcovering dealers often have an installation background and can handle installation errors on their own. Larger retailers often have a claims person with business skills but often limited installation skills. In-house claims personnel may lack the expertise and confidence necessary to determine the various installation, manufacturing and consumer issues involved. An independent flooring inspector instills more confidence and is more apt to be accepted by the affected installers, mills or consumers.
It is an unfortunate fact that many consumers expect to be taken advantage of. Read More
MOISTURE VAPOR TESTING POSITION STATEMENT ADOPTED
Reprinted with permission, D. Christopher Davis, President and CEO, WFCA, July 30, 2006
After taking more than a year to build a coalition of virtually every key organization in floor covering, the Ad Hoc Industry Task Force on Moisture Emission Testing can now officially take the word “Draft” off the Floor Covering Industry Draft White Paper on Moisture Emission Testing. Read More