October 13, 2008, 12:18 PM
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#46
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Canadian Installers
Join Date: Oct 2008
Location: Winterpeg, MB
Posts: 1,930
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Re: Discussion: FLOORING: An Industry In Crisis, by Lea MacDonald
While we agree that there are no barriers between installers and information, it is also up to the retailer being serviced by same installer to make information available; we usually end up polling the manufacturers independently to keep up with new product information; the reps are usually a great source of information, but most retailers in our market are only interested in the bottom line and who will do the cheapest job; we are considered "too expensive" by many, but we get called first when it is an important job or a warranty replacement. There are way too many hacks running around calling themselves installers, and no regulatory body to weed out the riff-raff.
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