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Costco carpet



"Costco carpet," in the Carpet Q&A forum, begins: "I have installed Costco " premium carpet" they used "Biltmore park 212" from shaw. I can't find it online. anyone ..."

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Old April 9, 2012, 01:57 AM   #1
HT chang
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Costco carpet


I have installed Costco " premium carpet" they used "Biltmore park 212" from shaw. I can't find it online. anyone knows what level of this material? it looks and feels cheap to me

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Last edited by HT chang; April 9, 2012 at 03:14 AM.
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Old April 9, 2012, 02:39 AM   #2
Jim McClain
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I can't find any info with a Google search. It is most likely a private label arrangement made with Shaw to prevent consumers from comparing price with other stores. I hope other pros might be familiar with it.

What prompted you to select that carpet if it looks and feels cheap to you? Did you have a sample of it to make sure they installed the same material you chose? Is there a satisfaction guarantee, or are you stuck with the carpet? Could you have ordered a larger sample to get a better look and feel before deciding on the purchase?

Jim

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Old April 9, 2012, 03:22 AM   #3
HT chang
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it is "biltmore park 212". They installed half of my house. only living room, family room and stairs are left for today. I think it was what I ordered - park 2 (the sales say they are the same when I asked". they only carry two level of carpet. I chose the "premium" . the sales indicated it would look much better than my current. but with the finished portion, I feel the other way.

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Old April 9, 2012, 04:41 AM   #4
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If you think it's wrong, then tell them to stop. It is important to make sure the carpet being installed is the same as the sample you looked at. To do that, you must have the sample with you.

Please answer some of the other questions I asked.

Jim

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Old April 9, 2012, 04:56 AM   #5
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thanks! jim

I don't have the sample they brought in when we signed the contract. I think it is satisfaction guaranty for 30 days and I was not offered even a small sample. they didn't show me spec. just two level of samples. all we want to confirm is the Same/better quality as current. it turns out my current is 3/4 in and the new one is probably 7/16 in.

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Old April 9, 2012, 02:41 PM   #6
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More pile height does not mean more or better quality. It has been a very long time, but I seem to remember seeing carpet samples in Costco once. It was like you said, the same carpet, but one was thicker than the other. I remember thinking that might be too easy to have a problem with - order one, but get the other. Tags get torn off in a warehouse and the forklift driver isn't qualified to be able to see the difference from that far away.

If it were me, I would be going back to the store and getting a sample of what I ordered and compare it to what is being installed. Well actually, if it were me, I wouldn't be dealing with sales people that know nothing about flooring out of some false sense of loyalty to a store like Costco. For something that gets the kind of abuse carpet gets and is supposed to last as many years as a carpet should, I would be trying to learn more about it before purchasing it. That means research and asking questions from professionals that know about the products. If you think you can get that from a Costco sales person, I believe you are mistaken.

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Old April 9, 2012, 02:53 PM   #7
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Jim McClain said View Post
More pile height does not mean more or better quality. It has been a very long time, but I seem to remember seeing carpet samples in Costco once. It was like you said, the same carpet, but one was thicker than the other. I remember thinking that might be too easy to have a problem with - order one, but get the other. Tags get torn off in a warehouse and the forklift driver isn't qualified to be able to see the difference from that far away.

If it were me, I would be going back to the store and getting a sample of what I ordered and compare it to what is being installed. Well actually, if it were me, I wouldn't be dealing with sales people that know nothing about flooring out of some false sense of loyalty to a store like Costco. For something that gets the kind of abuse carpet gets and is supposed to last as many years as a carpet should, I would be trying to learn more about it before purchasing it. That means research and asking questions from professionals that know about the products. If you think you can get that from a Costco sales person, I believe you are mistaken.

Jim
In my area, Costco gets their cpt. from a third party. I have an interview w/ said 3rd. party to be an in home rep for the 3 lines of cpt they offer Costco and several other accounts. I would be dealing w/ the public. That said company tries to hire qualified people to sell for them. With this company the sales person is not actually selling for Costco just through Costco.

I know I am not a long time carpet man, but I do have a reasonable amount of experience. The reason they contacted me is they are branching into laminates, prefinished hardwoods, and possibly vinyl...contingent on being able to find qualified installers.

The point is it may not be fair to denigrate Costco sales staff as a whole. There may be some very knowledgeable sales staff working through the Costco carpet dept.

I'll share more after my interview Wed.


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Old April 9, 2012, 03:02 PM   #8
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Oh, that's interesting information. Point taken. I hope that the sales person HT chang dealt with was an actual flooring professional. That is the person to be contacted with these issues HT chang is having.

Jim

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Old April 9, 2012, 03:18 PM   #9
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We were a 3rd party vendor for Costco for a spell too. They did nothing but generate leads for us and then take a kick-back from the mill on the sale.

Edit: I handle commercial exclusively so I wasn't the one handling this but I'm pretty sure it was a kiosk the customer would enter their info into which would then be turned over to us. We'd in turn reach out and set up a shop-at-home.


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Old April 9, 2012, 05:11 PM   #10
Nate Hall
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When the Costco opened in my town (Grafton) I tried to get on board to do installations but the installation pay was WAY too low and I couldn't afford to do the work at a loss! Now the carpet kiosk sits empty and I don't see a future for flooring sales in the costco "price range" any time soon.


Last edited by Nate Hall; April 9, 2012 at 05:11 PM. Reason: spelling error...AGAIN!
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Old April 10, 2012, 09:14 PM   #11
Harry Myers
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Over priced.

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Old April 11, 2012, 01:52 PM   #12
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We have a national average price for installation. Wisconsin is doing its darned-est to stay above that. Costco offered me the national average wage but it was under what I need to survive. I think it was 3-4 dollars/sq.yd. and some rediculous price for take-up .75 cents with no haul-away charge. For this I had to maintain a warehouse and staff it.

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Old April 13, 2012, 03:14 PM   #13
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As a floorcovering sales professional for over 20 years, one regret I hear from customers time and time again is that they didn't purchase their last floor from a dedicated flooring retailer. I've been many places to learn as much as I can about the products I sell, and if I don't have the answer to a customers question, you can bet the farm I can and will find someone who does. I sell floorcoverings, and I'm darn good at it, mainly because I care and I want the customer to come back. Well, most of them, anyway.

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Old May 20, 2012, 09:16 PM   #14
tra072011
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Hi

You can find this info by using search box in the top of website with some keywords related before posting questions.

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Old May 20, 2012, 09:53 PM   #15
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tra072011 said View Post
Hi

You can find this info by using search box in the top of website with some keywords related before posting questions.
While the search feature is good, it usually is better for current information to post a new topic and ask a new question.

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