When is the warranty over?

[TwoStar]

The floor did look good. The Congo rep even said so. I would have any one of you walk through there with my name on it. I might even serve cookies and milk so we could sit and stare at it a bit. Nonetheless, he still authorized a $1000 payment to the HO. For her discomfort with this "imperfection"? I dunno.

[stullis]

Just an anal customer it sounds like.
1/32" is well within Congo tolerance although the human eye can notice 1/64" variation.

IMO Duraceramic should always be a grouted installation.

[rgfloor]

Specs for DuraCeramic in a non-grouted install call for the use of sealer at all joints. DS200 is applied to ALL joints, if the tile are losing, you can not pack them as tight and allow the sealer to camoflouge the space.

[Carpetkid]

Most warranties are over the day the floor is installed. The manufacturers write their warranties to protect themselves from most liabilities of everyday use (whether it be commercial or residential). Add to that a Retail environment that oversells warranties to close deals and boost profits and what you end up with (after carrying the one) is three or four people standing in the same room all with unrealistic expectations.

Additionally, if there is a warranted claim here in the great state of California, not only does the manufacturer provide the material, they also cover the labor and thanks to the Song Beverly Act, are liable for a "fair" profit to the retailer who handle the claim.

[kylenelson]

stullis said IMO Duraceramic should always be a grouted installation.

Yep!

[Sean Moore]

stullis said If you bid them correctly you can do far better than what is typically done. Of course the problem is we have to compete with those who use the "time and budget restraint" excuse.

Sure dude. You hate me and my kind and we constantly "cut your throat" on bids.

It's sort of a symbiotic relationship. My boss does what he has to to make ends meet. He's not competing with installers like you with the general contractors though, he's got his niche.

Even though I'm just an employee I see this go down every day. My boss has to make money to pay me... he has to bid a certain amount to get the jobs to pay me... I have to do a certain amount of material every day on the job to pay me. The work I do must meet a certain standard in order to get my boss paid.

Custom work is not production work, we probably live in different worlds. I left some old adhesive on the floor today on a Lee's Unibond job. Oh well, it stuck anyway, hard to pull back when my coworker mistakenly didn't make his glue line all that straight. Definitely not correct according to Lee's documents but hey, that material isn't coming off the floor unintentionally.

[stullis]

Ignorance is bliss, dude.

[BrianM]

Carpetkid said Most warranties are over the day the floor is installed. The manufacturers write their warranties to protect themselves from most liabilities of everyday use (whether it be commercial or residential). Add to that a Retail environment that oversells warranties to close deals and boost profits and what you end up with (after carrying the one) is three or four people standing in the same room all with unrealistic expectations. Additionally, if there is a warranted claim here in the great state of California, not only does the manufacturer provide the material, they also cover the labor and thanks to the Song Beverly Act, are liable for a "fair" profit to the retailer who handle the claim.

*
It's nice to hear an honest, intelligent voice from the people who play golf and wear suits and ties. I knew they weren't all bad guys! (yes, I'm kidding.)

[Carpetkid]

backhanded compliments feel so much different with calluses’.

[BrianM]

Carpetkid said backhanded compliments feel so much different with calluses’.

**
Those calluses are covering me all the way to the depths of my soul. Just ask my wife.

But getting back to the warranty issue I couldn't agree more with your point that they are a pretty useless joke. I've always operated under the assumption that any failures would be blamed on me for some reason or another so I'm always playing defense. It slows the job down a bit but there's not many installers that have been working at the same shop for over 23 years. When commercial jobs go bad people get fired and in many, many cases that's the end of that company. I never wanted to pull into the shop on a Friday to collect my check and see the whole place boarded up and owners left town in a hurry.

[Carpetkid]

I'm glad you found the humor in that, because I giggled all day.

I here you on the other stuff too. I have a 70k footer right now, where the sub went cheap on the glue and its all coming up...how much did that save.

[BrianM]

Carpetkid said I'm glad you found the humor in that, because I giggled all day. I here you on the other stuff too. I have a 70k footer right now, where the sub went cheap on the glue and its all coming up...how much did that save.

***
VCT, vinyl, carpet?

So if that installer is some two bit stooge living in a shabby apartment without two nickels to rub together who eats the job?

[rgfloor]

BrianM said *** VCT, vinyl, carpet? So if that installer is some two bit stooge living in a shabby apartment without two nickels to rub together who eats the job?

It surely won't be that sub, after all, to get the job he probably bid it @.28 cents a foot. He had to cut the price of the adhesive to make a decent wage. Now the retailer is crying because somebody is looking to him and he is obviously looking to the Carpetkid for help. So will the manufacturer step up to the plate and provide new product? Only time will tell!!

I may even be high on the WAG of 28 cents, I heard that a foreign crew offered to do a 100K job for 25 cents if the adhesive was furnished.

[Carpetkid]

It's LVT...the owner signed off on the adhesive after the alternative moisture abetment/adhesive manufacture wrote a letter guaranteeing their product. My adhesive with moisture abatement was about $1 a foot, theirs was $0.38.

[BrianM]

Carpetkid said It's LVT...the owner signed off on the adhesive after the alternative moisture abetment/adhesive manufacture wrote a letter guaranteeing their product. My adhesive with moisture abatement was about $1 a foot, theirs was $0.38.

**
Here's what I like to use for those situations;

http://www.xlbrands.com/wp-content/u...MIX-VB-TDS.pdf