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Dyson and carpet waranties



"Dyson and carpet waranties," in the Flooring Potpourri forum, begins: "I have a question for you knowledgable USA based people. I recall reading on here somewhere that some carpet manufacturers ..."

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Old October 3, 2011, 08:17 PM   #1
Paul L
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Dyson and carpet waranties


I have a question for you knowledgable USA based people.

I recall reading on here somewhere that some carpet manufacturers are voiding warranties if a Dyson Vacuum cleaner is used???

I had a call back to a job today where the tenants (its a rented house) have been using a Dyson with the super duper spinning brush head thingy....
The carpet is a solution dyed nylon with a very short pile.
It is quite evident in a lot of areas that the white nylon fibres from the backing are coming up through the pile....it sort of looks like the carpet has had it's hair streaked with white bits!
I tried to get photos but couldn't get any decent ones where you could actually see the issue.

The problem seems to be more evident around the seams where the kool glide tape is underneath - the actual seam edges are intact (probably a testament to seam sealing with hot glue).

My questions are simple ones I guess....
Is this the warranty issue with US based manufacturers?
Is this specific to nylon/synthetic carpets or are wool carpets affected too?
Is what I've described caused by the vacuum cleaner or not?

Any and all information will be gratefully received.
Thanks guys.
Paul

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Old October 11, 2011, 12:16 AM   #2
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Hehe I guess I must be mistaken about this.

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Old October 11, 2011, 03:51 AM   #3
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Not Dyson specifically, but about how to vacuum a Shaw carpet.

Shaw Carpet: Vacuuming Tips for the Best Flooring Care -ShawFloors.com

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Old October 11, 2011, 07:52 PM   #4
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There was a moment when the manufacturers refused to uphold warranties with the use of a Dyson, but Dyson put a legal stop to the matter. There was paperwork distributed at one point which specified the refusal to warrant with a Dyson, but that was short-lived.

Tia


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Old October 11, 2011, 09:51 PM   #5
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Short lived? I see paper work in carpet rolls every week about the Dyson.

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Old October 11, 2011, 10:01 PM   #6
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So....
Would I be correct in thinking that the carpet manufacturers don't like the dyson vacs cos they wreck the carpet but they are unable to enforce the voiding of warranties for whatever reason?

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Old October 12, 2011, 03:51 AM   #7
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kwfloors said View Post
Short lived? I see paper work in carpet rolls every week about the Dyson.

Could you save one and post a pic?

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Old October 12, 2011, 06:38 AM   #8
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Elmer Fudd said View Post
Could you save one and post a pic?
One in particular that comes to mind is Unique Carpets Limited, I believe they are out of California. I have a copy of their flyer that specificly states that the use of a Dyson will void all warranties. I will post it tonight.

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Old October 12, 2011, 07:27 AM   #9
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They cannot unilaterally void the entire warranty although they try, similar to them trying to blame everything on installers.

This is why inspectors need to do their jobs and investigate the real cause of the complaint and not just see one thing wrong and denying the claim which may be for a totally unrelated part. As an example, inspector finds no seam sealer on the seam but the complaint is for crushing.

We as installers and retailers need to support the inspectors who aren't hired guns. Support the high quality ones that do their job like the ones who frequent this site.

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Old October 12, 2011, 07:44 AM   #10
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stullis said View Post
This is why inspectors need to do their jobs and investigate the real cause of the complaint and not just see one thing wrong and denying the claim which may be for a totally unrelated part. As an example, inspector finds no seam sealer on the seam but the complaint is for crushing.
I nor FITS have any use for idiots like this. If I found one of our inspectors that did this or any other hired gun practices, I would not have a problem bringing disciplinary action against them. Problem is, once they are out in the field we have no control over them unless a complaint is filed with us. If you or any others suspect that this is taking place file a complaint with the certifying agency. I doubt that you will get any satisfaction with one particular agency down south that I will not name but we take this very seriously.

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Last edited by Jim McClain; October 12, 2011 at 10:15 AM. Reason: added quote brackets
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Old October 12, 2011, 08:47 AM   #11
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stullis said View Post
They cannot unilaterally void the entire warranty although they try, similar to them trying to blame everything on installers.

This is why inspectors need to do their jobs and investigate the real cause of the complaint and not just see one thing wrong and denying the claim which may be for a totally unrelated part. As an example, inspector finds no seam sealer on the seam but the complaint is for crushing.

We as installers and retailers need to support the inspectors who aren't hired guns. Support the high quality ones that do their job like the ones who frequent this site.
I hope that we all understand the role of the inspector here. Under normal conditions the inspector does not validate or deny claims! His role is to find the cause of the problem, once he has done that it is up to the mfg, or commissioning party to validate or deny the claim.

And sometimes the mfg. does not use the inspection results correctly. Don't always be quick to blame the inspector for a denial. Find out what he reported, and who interperted it.

Following Scotts line of reasoning, when the claim is for crushing, I still have to let them know if there is sealer present. I would not use that as a denial, but the mfg. may.........I have no control over that.

By the way Scott, according to CRI guidelines, crushing is NOT a manufacturing defect.

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Old October 12, 2011, 09:52 AM   #12
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Also keep in mind that FITS may suspend or ban a inspector that is doing bad or fradulant inspections. I had one such an inspector, and advised the mill that FITS was pulling his certification. The claims mgr. threw a fit saying he was one of the best inspectors they use.

So keep in mind Chris may pull ones certification and the mill will still use them. We have no control over this, but rest assured if an inspector is bad FITS will not put up with them regardeless of other opinions.

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Old October 12, 2011, 09:41 PM   #13
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To you wonderful inspectors: I had hail damage to my house siding. The first inspector was a butt-wipe. Demanded another adjustor. He was way better. Got my money, ain't cashed it yet. Am playing many games with the siding guys. Dear Lord, don't they know not to mess with me? Crap, we got our wonderful roof real cheap because of my negotiating skills, when will they learn? I know how much we have to work with, and don't ask me how much they gave me, just give me a friggin' estimate! Don't tell me you can maybe get me more, blah, blah. Sorry, you're messin' with me!!!


Tia

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