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Mohawk claims



"Mohawk claims," in the Flooring Potpourri forum, begins: "Two weeks ago the wharehouse manager called me and ask for me to come over there is a problem with ..."


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Old June 1, 2007, 07:22 PM   #1
Roland Thompson
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Mohawk claims


Two weeks ago the wharehouse manager called me and ask for me to come over there is a problem with a pc of patern carpet. checked out the carpet and found thta the carpet had 1 and a half bow and tree quarter of an inch skew. Job had to go on Thur. and this was tue. Called Mohawk and talked to Pam Wilkins in claims ( great lady ) gave her the info and told her i could personaly go out and work with the crew that was doing the job to make it work but i would need to charge you 400.00 so the installers would still make there pay they had planed on and this would cover my time.she said ok. We got the job done and today i got the check from them. See it does work.

Roland

I will tak about a Shaw pc with a pattertn elongation later.

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Old June 1, 2007, 11:11 PM   #2
Lo Down
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Re: Mohawk claims


Roland, I hope the retailer got what they were charged by me.......... I recall close to $500 + or - .......... i really don't recall.
Layout was unreal to begin with.
Here's a finished pic of the maze.
See the area to the lower right with the rug on it?...and also the kitchen area where the metal is?
I cut out a notch from the kitchen area to make the long seam in one piece.
The seam starts about where that chair leg is going under that rug.

This is hard to explain but the seam 19 feet long.............. I needed to use the piece of carpet notched out from the kitchen vinyl area for the 19 foot seam..... it's about 3 feet wide............... no other choice here.
OK, if you can picture what I am describing.......... read on....... This pattern was way beyond specs, way off.
....but absolutely no time to re order, so I was told, to 'gitter done'
Attached Thumbnails (click to enlarge)
img_0008metalhearthhorizontal.jpg  

Last edited by Lo Down; June 1, 2007 at 11:44 PM.
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Old June 1, 2007, 11:38 PM   #3
Lo Down
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Re: Mohawk claims


This pattern bow dropped almost 1 3/4 inch in about 3 feet as shown with the blue tape.
To make it worse...... I had to use the same side of this roll to make the fill piece here.
The photo shows what the bows looked like before I straightened them. You can see from the break in the tape where the seam is and what the bow looked like.

I cannot find the photos I took at the warehouse before starting this job............ If I find them, I will show them.

I was amazed that this straightening could have been possible. It took two days of keeping the carpet under tension to straighten the bow before making the seam............... I was amazed that it was even possible.
Look very close at the last pattern and as it goes up the wall. It shows what I could not correct. .......... I could not make it perfect.... I tried............ thank God for furniture!

This carpet had a gentle bow for the first 9 feet........... then it took a very, very sharp bow in the last 36 inches............. oh lordy.

The position of the tape shows the actual bow....... I did not 'embelish' the distortion........... it was truely that far off.
The straight edge shows how close I came to correcting the bow.............. Yes, I patted myself on the noggin afterwards........... I done good! ........ I even impresed myself.
.......... If I was not under pressure, I would with absolute certianty refused to install this one.
(The man was leaving in less than a week to relocate his mom into this home to live with him.... it simply had to be done)
Attached Thumbnails (click to enlarge)
img_0003bluetapeshowingbow675.jpg  

Last edited by Lo Down; June 2, 2007 at 12:06 AM.
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Old June 2, 2007, 01:00 PM   #4
Daniel Wachtel
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Re: Mohawk claims


how about the side match on smart strand?

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Old June 2, 2007, 01:37 PM   #5
Roland Thompson
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Re: Mohawk claims


The retailer and installers got there full price for the job and with the use of my dead man Sinch and Seamer Down i had it taken care of in 4 hours. It was a big rec. room 140yds. The installer is a 30 year vet. and new what to do after i got the seams lined up and made.

Roland

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Old June 4, 2007, 10:35 AM   #6
Mark in Tulsa
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Re: Mohawk claims


I'm confused. The original installer refused to do it. So the shop calls you out. You tell Mohawk that you can fix it for your fee. You then made the seam, and the original installers finished it up?

Job looks awesome by the way.

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Old June 4, 2007, 10:48 AM   #7
Peter Kodner
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Re: Mohawk claims


Mark, photos are from a job Lo Down installed and fixed the bow while there- no claim where an inspector was sent out.

Roland, do you have any shots of the job you were discussing?

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Old June 4, 2007, 03:30 PM   #8
Roland Thompson
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Re: Mohawk claims


No i did not take photos of the finish job just ones at the wharehouse the day i check the concern. I will try and post them if i can figure out how. Mark the first installers did not refuse to do the job they just was worryed on how the correct the problem. They where more then happy to do the job once the issue of the bow was taken care of. That is why i only billed Mohawk for my time. Two things this did was get the job done any i could give a training on fixing bow and skew at the same time.

Roland

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Old June 4, 2007, 07:43 PM   #9
Peter Kodner
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Re: Mohawk claims


Sounds like win, win, win. You, the installers and Mohawk. good job Roland

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Old June 7, 2007, 01:31 PM   #10
Roland Thompson
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Re: Mohawk claims


If this worked the one photo is showing the bow, The chaulk line running in the length is there from checking length bow. The chaulk line going accross the width shows the bow. The next photo shows the skew.

Roland


Last edited by Roland Thompson; October 12, 2007 at 09:17 PM.
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Old June 7, 2007, 06:42 PM   #11
Harry Myers
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Re: Mohawk claims


Roland , I had a piece that had a 3 inch skew . Fixed it with no problem at all. Room was 18 ft wide in the 6 ft fill it turned out to be a 1 1/2 inch skew. I can see that is a nice skew also.

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