Terminology among Professionals

[rgfloor]

FlooringGirl said My biggest challenge with selling bamboo is going up against companies that harvest it too soon and therefore are able to sell it cheap. Bamboo is great, but only if it is handled and treated properly. Otherwise, it's junk floor. Just like anything else. I have a lovely hardwood floor laid for a customer right now - we have never, ever had a problem with the brand and won't say the name, but they recently (in the past year) moved their production from China to the USA, and it's apparent that they shut down one plant before allowing enough time to get the other one going properly. I'm not the only one having a problem. Inspection is tomorrow, but my guess is that this wood was not cured as it should have been due to the massive production rush. Tia

I am curious about this floor that is getting inspected. You say that you feel it was not "cured" as it shold have been.Could you explain that so we can all understand what you mean.

Curing as I understand it can be: curing the glue bond on engineered. It only takes a few minutes in a hot press. It could also refer to curing the urethane finish, again taking only a few minutes under a U/V process.

Or could it be that you are referring to the "drying" proces, where the wood is dried in a kiln?

Sometimes I think the terminology of flooring can be confusing, yet it is very important for ALL of us to know what we are each talking about.

[FlooringGirl]

rgfloor said I am curious about this floor that is getting inspected. You say that you feel it was not "cured" as it shold have been.Could you explain that so we can all understand what you mean. Curing as I understand it can be: curing the glue bond on engineered. It only takes a few minutes in a hot press. It could also refer to curing the urethane finish, again taking only a few minutes under a U/V process. Or could it be that you are referring to the "drying" proces, where the wood is dried in a kiln? Sometimes I think the terminology of flooring can be confusing, yet it is very important for ALL of us to know what we are each talking about.

Okay, I went on the inspection this afternoon with the rep, and we have a floor with perfect environmental conditions, and cracking on the surface layer. The installer initially replaced a couple of boards, but now the problem is growing. About 9 boards at this moment, and I fear that the amount will increase, as the cracks are showing up more every day. The shame about it? It's a company we never had a problem with until they moved manufacturing to the USA.

Yes, I believe it's the drying process which I'm referring to ... in my opinion, as the floor is drying on-site, it's cracking the surface layer. My customer almost had me crying today, she is so sad about this. But, she did say she thanked herself for not getting some cheap fly-by-nighters, because she knows me and my store will take care of her. And, that's true.

Honestly, I don't know what is causing this, but we all are of the opinion that it's a product flaw. My biggest concern is - if we get accomodated to replace these boards, will more be affected down the road, and should we wait and see before doing anything? It does seem to be a progressive problem.

Tia

[Dan Schultz]

Where are the pictures?

[rgfloor]

Engineered, or solid?

Is the rep arranging a real inspection?

Pics?

[Canuck]

Wind cracking ??

[Chris Mha]

Canuck said Wind cracking ??

Do you mean "wind shake"?

[rgfloor]

Canuck said Wind cracking ??

Wow, that is a real leap............based on only a sketchy verbal description!

Note the title "correct terminology", we are assuming you mean "shake".

[Chris Mha]

I remember my first inspection class taught by Tim Smith. He taught us that we are professionals. To be a professional you must sound like a professional. It is important to learn the correct terminology.

I would not want to go into a court of law and not know the correct terminology and end up getting ripped by an attorney.

[Canuck]

rgfloor said Wow, that is a real leap............based on only a sketchy verbal description! Note the title "correct terminology", we are assuming you mean "shake".

Yep, I guess it is called wind shake. Good thing I posted this on the "correct terminology" post. Hense the ?? at the end of my post....meaning I wasn't sure what it was called and yes it was a big leap/guess.

[Nate Hall]

FlooringGirl said Okay, I went on the inspection this afternoon with the rep, and we have a floor with perfect environmental conditions, and cracking on the surface layer. The installer initially replaced a couple of boards, but now the problem is growing. About 9 boards at this moment, and I fear that the amount will increase, as the cracks are showing up more every day. The shame about it? It's a company we never had a problem with until they moved manufacturing to the USA. Yes, I believe it's the drying process which I'm referring to ... in my opinion, as the floor is drying on-site, it's cracking the surface layer. My customer almost had me crying today, she is so sad about this. But, she did say she thanked herself for not getting some cheap fly-by-nighters, because she knows me and my store will take care of her. And, that's true. Honestly, I don't know what is causing this, but we all are of the opinion that it's a product flaw. My biggest concern is - if we get accomodated to replace these boards, will more be affected down the road, and should we wait and see before doing anything? It does seem to be a progressive problem. Tia

As a quality oriented guy I just want to hire a sky-writer and tell the whole planet! Quality is taking a backseat to price these days which is tragic.
( I was almost in tears reading this too, F.G.)
Now back to our regulaly scheduled post....

[rgfloor]

Canuck said Yep, I guess it is called wind shake. Good thing I posted this on the "correct terminology" post. Hense the ?? at the end of my post....meaning I wasn't sure what it was called and yes it was a big leap/guess.

And I might add it is probably an incorrect guess/leap. Just one more reason why a good inspector does not answer till he has the facts. All the facts!!

He will ask questions and probably irritate the crap out of everybody around him, , yues I have been called nosey for trying to get the back story on some installs.

[Canuck]

rgfloor said And I might add it is probably an incorrect guess/leap. Just one more reason why a good inspector does not answer till he has the facts. All the facts!! He will ask questions and probably irritate the crap out of everybody around him, , yues I have been called nosey for trying to get the back story on some installs.

In all reality it was a question.....that's what a ? at the end of a sentence represents.

[FlooringGirl]

Well, I was approved for a new box of material and labor for replacement of up to ten boards with a compalint on file in the event of any future problems. Was also told that when the situation I have going on occurs (which is very rarely), it usually manifests itself right away and stops within a few months. They didn't share the pics taken with me, sorry.

Tia

[Canuck]

FlooringGirl said Well, I was approved for a new box of material and labor for replacement of up to ten boards with a compalint on file in the event of any future problems. Was also told that when the situation I have going on occurs (which is very rarely), it usually manifests itself right away and stops within a few months. They didn't share the pics taken with me, sorry. Tia

Did they say what the cause of the "situation" was ??

[FlooringGirl]

Canuck said Did they say what the cause of the "situation" was ??

No, they did not.