The time is always right for talking about
Customer Relations for the Flooring Inspector. This new article by Mike Currin
(Illustrated courtesy of APerfectWorld.org.) gives you insight and guidance, not only for the professional flooring inspector, but into the mind of the consumer too.
When dealing with an unhappy consumer, it is not wise to become defensive or take the discussion personally. Remember they are not angry with you, but at the situation. The types of personalities you will encounter will run from meek and mild to aggressive. The most important thing is to listen.
Mike's wisdom comes from 34 years in the floor covering industry. An early member of TheFloorPro.com and an active member of the online communities of other sites, we owe Mike our gratitude for sharing this with us so that we may all benefit.
Read this important article and then discuss it in the
articles discussion forum. Members and guests are invited to post comments and to rate the article via the article rating system of the forum.
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