Konecto Sierra Problems Failure

I have seen no problems with it at all.
I installed some sierra last week.

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I hate ours and wouldnt recommend it to anyone!! my husband made it sound so great and talk so highly of it (a guy he works with had just installed it in his home) So i said sure why not. While the instalation was a breeze....thats the only thing it has going for itself IMO! i hate the visible seams, hate how i have to rub down areas that arent frequently walked on almost everyday cause the seams come undone. if i knew then what i know now, i would have said no to this flooring. what a waste of money! should have went with my instincts when i found it odd that there was only ONE flooring store in our whole area that carried it!! now i know why!

[alaskanmommyof4]

I wanted all to know that might be genuinely interested. I posted this on another website I had origninally been on also...... Sorry to those who already read it. Thanks also for the support from those who gave it.

So here is the outcome -
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Yep - we battled this all winter long. It was too much money to give away and we did not like being called liars.

We finally inconvenienced ourselves yet again and moved out of a third room and installed the flooring in it to prove we installed correctly as we have said all along.

We went WAY above and beyond the manufacturer requirements.

We leveled the floor almost perfectly. Sanded all the seams and then used a laser level to prove it was level. We cleaned the floor meticulously. We used an infrared heat thermometer to record the heat directly in the floor and acclimated the Konecto floor directly in the room for 50 hours. We had the heat in the room in the upper 70's and kept it for 3 days before and 3 days after installation at that temp. This was also recorded. We had several witnesses come and help and we recorded the process from start to finish. We had the rolling process with the hand roller specified as acceptable to use recorded and then the 100 pound roller recorded as it was used all during installation. We rolled several times over and over on each seam with the hand roller and then as a row was laid down we rolled over and over with the 100 pound roller. After the floor was completely installed it was rolled in all directions many many times and recorded. Shortly within hours after installation the floor lifted at the seams just like the other rooms. Same exact results that the other parties tried to blame on us. Only now we have the proof to show we did everything as required and correctly that they claimed we did not do.
It looks horrible and it is a tripping hazard.
Our Konecto that we purchased was and is genuinely defective JUNK!!!

We took this new indisputable evidence to our retailer's lawyer father and left it in their hands to look at. They could refund our money or we could go to court. They chose to settle out of court.

We finally just picked up and out of court settlement yesterday of $9,000.00 dollars from our retailer and distributor. It is still over $2,000 off from our original purchase price but it will suffice. We did hire a lawyer but we received the settlement offer about the same time so decided to just get it over with. We had so much evidence against them at this point but honestly just wanted to move on and not wait another 6 months to get it over with.

So I wanted others considering Konecto (I believe Allure is safer because Home Depot has an incredible return policy) to think about it and get it in writing before they purchase that the retailer will refund or replace your flooring if it does not stick together. It would be wise to have a video taping of the whole process to prove all of your steps.
Konecto is a gamble and there are retailers in the same state as us that have similiar problems with lifting like us. A major company in a large city near us told us about their experience. Same distibutor and same ridiculous reasons for the problems being blamed on them too. It is a recurring problem and in our case a definite situation where the glue was defective.

There is a hit and miss with Konecto and when it is miss Metroflor will not stand behind it. They chose to side with the lies given by our retailer and distributor and not the truth.

We recently spent extra money on really good laminate flooring rated #2 in consumers report and now have wonderful flooring for all but our basement area. It is beautiful and we know the retailer we chose this time will absolutely back us 100% and will not be dishonest with us.

[Floorguy]

Glad it all worked out for you.

Funny how they are all about settling, for less. They got off easy.
Too bad you had to jump through so many hoops.
They want you to get frustrated and give up.

[stullis]

(I believe Allure is safer because Home Depot has an incredible return policy)

That would be a false belief.

[alaskanmommyof4]

I only said that because Allure can be returned or exchanged much easier. I had over 70 boxes of Konecto left and if it had been Allure I could have returned them. We talked to the local floor associate for HD here and they said without a doubt it would have been exchanged or money returned had it been Allure.

The mil layer is much better on Konecto but to my knowledge you cannot say " hey it is not working out - can we exchange it? " So if your batch is defective and Metroflor refuses to acknowledge it you are stuck with a bad purchase and a large headache to pursue it.

There are many like us that have had a real battle on their hands when the product has been defective.

HD has an excellent return policy although the product they have is inferior for the wear surface layer. We checked both out thoroughly for the mil layer aspect. But the glue is the same.

That is why I stated my opinion in that manner. WAY less hassle.

[Country Flooring Direct]

alaskanmommyof4 said I only said that because Allure can be returned or exchanged much easier. I had over 70 boxes of Konecto left and if it had been Allure I could have returned them. We talked to the local floor associate for HD here and they said without a doubt it would have been exchanged or money returned had it been Allure. The mil layer is much better on Konecto but to my knowledge you cannot say " hey it is not working out - can we exchange it? " So if your batch is defective and Metroflor refuses to acknowledge it you are stuck with a bad purchase and a large headache to pursue it. There are many like us that have had a real battle on their hands when the product has been defective. HD has an excellent return policy although the product they have is inferior for the wear surface layer. We checked both out thoroughly for the mil layer aspect. But the glue is the same. That is why I stated my opinion in that manner. WAY less hassle.

I understand what your saying Alaskan mommy I think Stullis is just saying that sounds like sales talk all sugared up. Sorry if I am putting words in your mouth stullis but im a salesman and . . . that is how it sounds to me.

[Peter Kodner]

There are enough web sites out there that testify to HD rubber not always meeting the road...
They used to have giant signs hanging form the ceiling about "100% customer satisfaction.guaranteed". I've inspected enough HD jobs to know it doesn't always happen.

Then again, with the amount of product they sell, even a fraction of a percent of unhappy customers is a huge number.

[stullis]

I understand you could have returned unused product much easier but once installed good luck with HD as well.

Metrofloor isn't the only one out there in the flooring world that's a pain either.
Currently a class action against Pergo going on as well.

Can't blame them for trying to wiggle out of responsibility though I guess.

[paul douglas]

I have put in 7,000 sq ft of Konecto Prestige and am having major problems with curling on the whole floor. Metroflor and their distributor will sell you small bottles of superglue in their private labelled bottles for $9.99 (its about $5 at Lowes) and expect you to take care of the problem. I have more time in repair than the initial installation .In my opinion this product is a failure and not worthy of consideration. Its saturday am and I am off again to re glue more Konecto. BE WARNED!!!!!

[Mike Sahli]

paul douglas said I have put in 7,000 sq ft of Konecto Prestige and am having major problems with curling on the whole floor. Metroflor and their distributor will sell you small bottles of superglue in their private labelled bottles for $9.99 (its about $5 at Lowes) and expect you to take care of the problem. I have more time in repair than the initial installation .In my opinion this product is a failure and not worthy of consideration. Its saturday am and I am off again to re glue more Konecto. BE WARNED!!!!!

Paul, here are a couple of pics of what you should see if the Konecto adhesive is working properly. If it looks like the adhesive is ok, let the test piece sit for a couple of days, and check the adhesive again. If it looks like it did before rolling the two pieces together, then you have bad adhesive.
Use a hand roller and firm preasure when rolling.
Was the floor and Konecto at least 65 degrees at time of installation ?
Did you hand roll the floor ?

[Floorguy]

Top right picture...

What is that thing your holding??

[cproader]

Floorguy said Top right picture... What is that thing your holding??

.....that's a J roller.........

[Floorguy]

cproader said .....that's a J roller.........

A what?

Never seen or heard of that thing, before. What is it good/normally used for?

Have any other different views of it?

[rusty baker]

I've heard of rolling J's, back in the 70's.