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Konecto Sierra Problems Failure



"Konecto Sierra Problems Failure," in the Vinyl Flooring Q&A forum, begins: "We installed 1200 S.F. of Konecto into our home. We bought 3,000 S.F. and planned on putting throughout the whole ..."

View Poll Results: How many problems have you had with Konecto?
Adhesive failure 26 43.33%
Edges curling 23 38.33%
Scratches easily 15 25.00%
Dents easily 3 5.00%
Visible defects in the surface 7 11.67%
Quality lower than expected 13 21.67%
Difficulties with retailer 1 1.67%
Difficulties with manufacturer's representative 7 11.67%
Poor professional installation 5 8.33%
No problems what so ever - I love this floor 18 30.00%
Multiple Choice Poll. Voters: 60. You may not vote on this poll

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Old November 6, 2008, 12:07 PM   #1
alaskanmommyof4
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Konecto Sierra Problems Failure


We installed 1200 S.F. of Konecto into our home. We bought 3,000 S.F. and planned on putting throughout the whole place. We put it first into a large addition in our home. The addition was finished in June of 2008 and so we proceeded August 5 to put it on the new but 1 year old shut down (according to instructions) basement radiant floor. Then we waited two weeks and started up the heat. We also put it on an upstairs OSB wood floor. Each area is 600 s.f. Both levels look awful. Lots of lifting. We hand rolled it then used the 100 pound roller for two weeks straight. The store had to call and ask for the roller back cuz we kept it so long. I used a blow dryer for about 5 hours to REACTIVATE THE GLUE. Did not work. The temps. when installed were about 70 -75 inside air temps. The temperatures stayed about that for the next couple weeks. I went into my retailer and asked about it one month later (September 19). The rep. came the next week and looked at it. He took one box out of our 141 boxes and said he would send it to the manufacturer for testing for adhesive failure. He claimed our home was not warm enough and that was probably the issue. We have installed thermometers in the rooms of concern and have been able to log and record that they are indeed within the required limits of Konectos Installation requirements. The upstairs room at the time did not have the baseboards hooked up due to the fact we wanted a clean install meaning no cuts showing. We did have warm outside temperatures above 55 degrees and our entire home is heated. After he left we put room heaters in the area and jacked up the heat and tried hand rolling the seams again. DID NOT WORK!!! The rep. does not ever get back with us and we have tried to communicate several times. We went into our retailer and the guy who sold it to us seems to think we have no heat in our home and our floors are like roller coasters. He has not seen our home. The basement floor does have subtle uneveness but that is supposed to be the beauty of Konecto. It is perfect for uneven concrete subfloors. So great!!!! I called Konecto themselves yesterday and they do not know anything whatsoever about us at all. GRRRR!!: It has been about 2 months and we seem to be getting nowhere. When I called Konecto the first thing he said after I mentioned we did it ourself was that was a bad idea and we should have had a PROFESSIONAL. So I guess it is not so user friendly after all even though 50 year old women have done it themselves and succeeded. I honestly believe we have a batch with adhesive failure but cannot get anyone to get over their pride and just check it out. It did not stick after several attempts to reactivate the glue with proper temperatures. I forgot to mention I meticulously cleaned both areas before hand so their were not any dust particles or chunks of dirt and debris in the rooms. Several people have just told me to get a lawyer. This is so frustrating. We were so excited and have had the progress of our remodeling on hold since August now. I do have lots of pictures if anyone wants to see them.

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Last edited by Jim McClain; September 3, 2012 at 04:26 PM.
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Old November 6, 2008, 12:52 PM   #2
Peter Kodner
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Re: Konecto Sierra Problems Failure


Please post some photos (the more the better). I'm far from a knowledgeable guy on this but they are a lot of pros here who have had extensive experience with this product and other similar ones. Good luck!!!

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Old November 6, 2008, 01:16 PM   #3
Jim McClain
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Re: Konecto Sierra Problems Failure


I removed the original poll because there is no way a poll voter would know what percentage of people had problems. I added a new poll that might better reflect the issues some people may have with Konecto - or their complete satisfaction with the product. The poll is multiple choice - you may select more than one item. But you can only vote once. Vote once for one item, or as many as 10 items, but make all choices the first time because you won't get a second chance.

R'gards,

Jim

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Old November 6, 2008, 02:00 PM   #4
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Re: Konecto Sierra Problems Failure


When I was still working retail, we removed it off of the showroom floor. Too many issues with installation. The main one being the adhesive. Any dust that gets on it prior to install, especially in new construction areas, the product loses strength. Another job we did had curled edges. That was blamed on the subfloor not being flat. I believe Mannington is coming out with a similar product.

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Old November 6, 2008, 03:15 PM   #5
alaskanmommyof4
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Re: Konecto Sierra Problems Failure


Thanks for the replies. Thank you for fixing the poll also. That makes so much more sense now. I was not sure how to go about it at first anyway.

I went back and talked to the owner (not the employee this time) of the retailer I bought the flooring from. She was great. Hopefully the rep. will do something. The problem being the retailers hands are tied too. They just sell the floor and are not responsible for the decisions on products that fail. The rep. has been slow for some reason she did not understand either. I suggested we just exchange if possible the 78 boxes we have left and see what happens. I don't want to put the same batch in my remaining house. So frustrating though.

I also wanted to state that I used a kitchen hand roller to help lay the floor down and also then used the 100lb roller. They told me I may have invalidated my warranty by using the kitchen hand roller as I went along. The Konecto Website says to also use a hand roller which is not all that big and then also use a 100 lb. roller. We did it but with a kitchen hand one and then the commercial hand roller. We kept the commercial roller for two weeks rolling it daily in all directions possible afterwards. How could that invalidate my warranty?

I will post photos in just a little bit. They seem to be too big so I will resize them.

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Old November 6, 2008, 10:11 PM   #6
stullis
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Re: Konecto Sierra Problems Failure


I've had no complaints so far with the Sierra Plank line.

As far as temp goes the tests I have done with the product have hd no problems.
I cycled some pieces between high temps (oven) and freezer temps and did not notice any major issues with the adhesive sticking and holding the pieces together.

As far as the roller invalidating the warranty that is just a rep blowing smoke. The roller would be a non-issue as far as the problems you seem to be experiencing.
The product is DIY oriented.

The only problem I have had is when I installed their Home Depot version called Allure.
Hd to go back and reglue some spots that did not adhere properly.
Ridiculously priced Super Glue.

The product (Allure) is not waterproof and cannot withstand any semi long term water either unlike what they promote.
Leaky washer line resulted in the edges releasing. Again had to use a repair kit to fix.

The Allure product also appears to be scratching easier than the Sierra Plank products I've installed. Haven't tried their Scratch Remover on that floor yet but I will assume that it will take care of those problems.

Hopefully your retailer will handle the problem. Their hands aren't exactly tied as they can exert some pressure on their distributor who in turn should be able to put some pressure on the manufacturer sales rep.

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Old November 6, 2008, 11:08 PM   #7
alaskanmommyof4
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Re: Konecto Sierra Problems Failure


Here are some photos of my floor. There is a lot of lifting. There are not any gaps. Thanks everyone for your help. (These pictures were taken the 2nd week of September) They are kind of in the middle and then some are to the right in the room picture I have posted. You can see these areas somewhat if you blow the picture of the room up really really big.
Attached Thumbnails (click to enlarge)
sierra-plank-konecto-pictures.jpg   sierra-plank-pictures-2.jpg  


Last edited by alaskanmommyof4; November 6, 2008 at 11:45 PM. Reason: pictures did not show up
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Old November 6, 2008, 11:25 PM   #8
alaskanmommyof4
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Re: Konecto Sierra Problems Failure


Sorry so many posts. My pictures must be too big so I had to do this in two seperate posts. The first one has really close up pictures and this post shows what the one room looks like from a distance. Thanks for your patience. (These pictures were taken yesterday.)
Attached Thumbnails (click to enlarge)
konecto-sierra-plank-room-picture.jpg   konecto-sierra-plank-upstairs-room-picture.jpg  


Last edited by alaskanmommyof4; November 6, 2008 at 11:43 PM. Reason: Added a better picture
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Old January 15, 2009, 04:40 PM   #9
alaskanmommyof4
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Re: Konecto Sierra Problems Failure


I did not know I would need to have a LEGAL timeline established at the time of originally writing about our situation. I knew we had a lot going on in our lives and with 4 kids most of you can understand that. I even had my little 8 year old niece visitng from oregon for 3 weeks. So we had lots of activity. Plus we have our own business. So I was not as exact as this experience has taught me that I or anyone else should be.

Here is the legally established date of installation. AUGUST 19TH. We were out of state and did not arrive at home until August 5th. Plane tickets are hard to disprove. Plus our mudder and texture guy had just finished his work. Then we painted the walls in our new addition to our home. So after those things plus some weekend travel to a city 3 hours away for orthodontist appts. (that we can legally show we attended) we then got started on our KONECTO. My words were sloppy and general before because I did not anticipate a problem with our flooring. I also did not expect to be doubted with every move we made. When I said we rolled the floor at time of installation you would think instead of them going through all this and trying so hard to disprove they would have just sat down and said lets think about this first and tell us exactly when you installed and rolled. Even though I told them we did it at the same time. They seemed to continually look for loopholes to try to discredit.

Like I said I am not psychic and did not know that I should put down everything in legal terminology. I am a trusting person and did not know the tactics they would use. I know better now. A friend said a videotape OF THE INSTALL would have been nice.

So for all that choose DIY Konecto - VIDEO YOUR INSTALLATIION


Last edited by alaskanmommyof4; January 15, 2009 at 05:41 PM.
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Old January 15, 2009, 07:58 PM   #10
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Re: Konecto Sierra Problems Failure


........I am so sorry for yer flooring problem. I have installled alot of Prestige and have never had an issue with the adhering edges. Looks like ya did a great job installinit, and hope everything works out fer ya........If they don't resolve it for ya, let us know......we can be a rowdy bunch sometimes............. ..just tell 'em Cp said to get on the stick..........

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Old February 28, 2009, 03:29 AM   #11
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Re: Konecto Sierra Problems Failure


If it's over a slab u have to do a PH.To much acid will mess up the glue.I put in 29000 feet so far.

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Old February 28, 2009, 07:25 AM   #12
Mike Sahli
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Re: Konecto Sierra Problems Failure


I don't know if this will help you any, but i did a repair on a sierra install that had the same issues you have. After about three weeks the floor still looks great.I have posted the video of the repair, maybe it will help, you can use a hair dryer in place of the heat gun. The idea is to heat the material up enough to get the adhesive on both sides of the Konecto planks to bond together. Use a hand roller and really press the two pieces together. Let us know if this helps, good luck.

Mike

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Old February 28, 2009, 01:48 PM   #13
pblnslee
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Re: Konecto Sierra Problems Failure


I have refused to install anymore konecto. My dad has had a couple of issues. And all of the issues I hear on here, I decided I did not want to mess around with the stuff. A person should not have to heat up and hand roll the seams to get this [B]crap[B] to lay flat.

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Old February 28, 2009, 03:00 PM   #14
Mike Sahli
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Re: Konecto Sierra Problems Failure


The only time i have seen this problem is when the Konecto was to cold for the adhesive to bond correctly and not enough pressure was put on the Konecto edge to bond the two layers together.Hundreds of thousands of feet of Konecto have been installed in apartments and assisted living facility's nation wide, they buy the stuff by the container load. When you hear about a Konecto problem it is usually a residential job, we do a ton of training for installers at the apartment level and medical facility level and i don't think its a coincidence that that is where we have the least problems. If they had the problems you talk about they would not buy Konecto over and over again. The product works but you have to acclimate it right and install it right. The heat and roll repair is just that, a repair.


Last edited by Jim McClain; September 3, 2012 at 04:26 PM.
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Old February 28, 2009, 03:27 PM   #15
Jim McClain
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Re: Konecto Sierra Problems Failure


pbslee said View Post
...this [B]crap[B] to lay...
It should be [B]crap[/B] - can't forget the slash character. It closes the tag. Done right, it looks like crap... I mean, it looks right.

Jim

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