H Scott said
Bob was offered $300.00 for the removal out of my pocket, he declined.
I then offered to send a crew to do the removal he declined this as well.
Konecto offered a settlement to us we refunded his order in full.
We incurred cost to ship the product, we also spent countless hours working to get his claim resolved.
We do not work for nothing.
He was very helpful due to his knowledge base as a scientist.
We are thankful for Bobs business and wish it would have worked out better.
When we finalized the refund it was on the guarantee that no future action would be required by us.
As I told Bob,this matter is closed legally, honestly and with a full refund.
I am sorry it turned out as it did.
For the failure on his floor we have thousands of success stories.His is an example of about a 2-4 % failure rate as any floor installed will exceed.
I can only imagine what Luxe and Adura will face with thier subgrade glue strip.
Konecto is an orginal product, it is innovative and well made.
While we all ponder floor failures lets remember the days of Mannington Gold, Pergo, Witex, etc.... shall I go on ? These manufactures hold thier heads up high and move on.
We learn from our mistakes Metroflor has done the same.
Quality control can be compromised when a product takes the stage like Konecto has.
Metroflor is working very hard to keep control they are doing a great job.
H Scott
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Please explain how a manufacturer's warranty is settled by the manufacturer giving the settlement to the distributor and/or the dealer and not giving it to the consumer. As far as I am concerned that is complete nonsense. A manufacturer's warranty is a contract between the manufacturer and the end consumer. Konecto should not put the distributor and dealer between themselves and the consumer.
Konecto credited just over $1500 and gave back the cost of the materials as well, the flooring. It is not clear whether the materials cost they gave out was the wholesale value or the retail. If it was the retail you and/or the distributor shared $1500 plus dollars on the settlement. If it was the wholesale value, and if the sum of that wholesale value plus about $1500 was more than my retail bill of about $2266.25, then you and/or the distributor still made additional money on the settlement.
Interesting that you seem to consider the profit that you made on the first sale to be *your* money and, negating the bad sale and giving back the ill-gotten profit you made you seem to consider to be money coming out of your own pocket, and not money that was never really fairly yours. In my opinion your sense of morality stinks.
Konecto advises me to see you for the $300. They imply in an e-mail through the BBB that it is to come out of the roughly $1500 they credited for labor costs. You have that money. I said all along TO YOU that I wanted the $300 *from Konecto*. You never told me that Konecto authorized that payment to come from them. In my opinion you kept that money for yourself.
Your "work" in submitting the warranty is part of your job. I did the real work in typing up forms and e-mailing them to you. You seem to have done little except to forward them to Konecto. At one point you even asked me for a form I had already filled out and submitted to you by e-mail. You must have spent hours reading it. NOT. I also did far more work in a futile installation of defective tile. I never even asked for reimbursement for that.
I have filed another complaint, this time with the BBB of Indiana, against Indiana Floors, LLC. So far I have had no response from you, Mr. Scott, and it has been at least a week. But then what would I expect from someone who considers the BBB to be a "toothless dog" and believes they have no control over a situation like this, and that they charge fees that are too large for membership. You don't belong to the BBB, and I can readily understand why that is so.
In my opinion , the Konecto warranty isn't worth anything and I cannot recommend that anyone do business with them or with you, Mr. Scott. I consider you to be completely dishonest. Learning from mistakes is good. Konecto looks good, but buying it is a crap shoot. I will never again buy any product from Metroflor, nor from you. I cannot recommend that anyone else should either.
