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Dilemma of Flooring Choices

The Dilemma of Appropriate Flooring Choices

Home-ownership comes with many decisions – flooring being one of the most important. Like roofing, flooring is a requirement for Western Living Standards. So many choices on the market make it a daunting task for the homeowner. Oftentimes choice is based on trends instead of what is needed. The aesthetics, or “look” of the floor outweigh the importance of the material chosen.

Flooring decisions need to be made based on several factors, not just “the look.” Too many times a homeowner’s disappointment with a floor has nothing to do with the flooring, but everything to do with personal expectations. Read More

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Patterned Carpet On Stairs

An interesting question from a member came up on The Floor Pro Community forums (it happens all the time) and deserves a detailed answer. First, the question paraphrased:

I got into a discussion with a designer about running matches in patterned carpet on steps. She said the pattern should be in the same spot on each step. The designer suggested that every installer should know this. My belief is, if the carpet is left in a continuous piece, the pattern matches, but if cut to align a pattern on each step, the run of the carpet will not match. Which way is the right way?

While the customer is not always correct, they do deserve to have things done to fit their desire or definition of correct despite whether we believe it to be obtuse or ugly. That being said, in terms of design there are several factors to consider. Read More

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Customer Relations for the Flooring Inspector

dollarsWe are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.

When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. Read More