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Natural Fiber Installers Certification Training for 2015

NFIC Training Clinics and Schools for Installation, Inspections & Sales

NFIC

Installation Training Courses on…

Woven & Tufted Wools
The course consists of 3 days of training for skilled installers. Our instructors have over 35 years of experience each.

Day 1 of the course is a review of the study guide followed by a written test.

Day 2 is “hands on training” consisting of pattern matching, double stick installation, preparation for Wilton seams, and much, much more.

Day 3, testing for “hands on training” along with demonstrations of the Kool Glide Iron, and the Seamer Down Now. Read More

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Customer Relations for the Flooring Inspector

dollarsWe are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.

When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. Read More

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Independent Inspectors for the Flooring Retailer

Flooring Retailers and the Independent Inspector

Eye SpyUsing an independent and experienced flooring inspector gives the retailer an unbiased and credible expert opinion. Smaller floorcovering dealers often have an installation background and can handle installation errors on their own. Larger retailers often have a claims person with business skills but often limited installation skills. In-house claims personnel may lack the expertise and confidence necessary to determine the various installation, manufacturing and consumer issues involved. An independent flooring inspector instills more confidence and is more apt to be accepted by the affected installers, mills or consumers.

It is an unfortunate fact that many consumers expect to be taken advantage of. Read More