Recently, a topic on The Floor Pro Community forums was started, seeking installation information and tips about a specific product sold by a popular flooring franchise. I searched several of the franchise websites and pages looking for actual installation instructions for the product. I found nothing more than marketspeak – no instructions. I called their corporate offices and, after being shuffled around a little, spoke to a woman who didn’t seem to understand the concept of a website that offers support to flooring professionals, consumers and DIYers. She seemed confused about our desire to provide links to installation instructions.
This is discouraging. I feel like I have totally failed in the mission of The Floor Pro Community. I understand that many people and organizations haven’t heard of us. To not even understand that vital information, like installation instructions, should be easily available just baffles me. Read More