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Changes To CRI 104 & 105

The Carpet and Rug Institute Unveils Important Changes to Leading Carpet Installation Standards

— Industry-Led Updates to CRI’s 104/105 Carpet Installation Standards Focus on
Proper Planning and Preparation —

Carpet & Rug InstituteThe Carpet and Rug Institute (CRI) today announced important updates to its CRI-104 and CRI-105 Installation Standards for Commercial and Residential Carpet. Developed by a team of industry leaders, these changes address industry innovations that require new approaches to carpet installation, particularly planning and subfloor preparation. Read More

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Natural Fiber Installers Certification Training for 2015

NFIC Training Clinics and Schools for Installation, Inspections & Sales

NFIC

Installation Training Courses on…

Woven & Tufted Wools
The course consists of 3 days of training for skilled installers. Our instructors have over 35 years of experience each.

Day 1 of the course is a review of the study guide followed by a written test.

Day 2 is “hands on training” consisting of pattern matching, double stick installation, preparation for Wilton seams, and much, much more.

Day 3, testing for “hands on training” along with demonstrations of the Kool Glide Iron, and the Seamer Down Now. Read More

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CFI Conducts Installation Training in Brazil

Beaulieu of BrazilBeaulieu of Brazil is hosting the CFI Installation Team May 2 – 16, 2015. The installation training includes hands-on skills working with patterned carpet, broadloom and carpet tiles; LVT and resilient flooring. The CFI Team of Jim Walker, Robert Varden, Efren Llamas and Francisco Jimenez will be sharing the latest in floor covering education including installation techniques and tools with 60 flooring installers. Sales representatives have also been invited to attend. Read More

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The Formula for Profiting On In-House Labor

This covers an aspect of business I have not heard much on around the various flooring sites. Perhaps you have and you may find this repetitive or boring. If so, my apologies. However, for those who have not, the point I hope to share comes from a pivotal point in my wife’s and my business becoming truly profitable. So here goes…

It would be easy to say the best formula for profit margins is to always have our income exceed our out-go. That’s really silly, it’s like saying the best way to avoid accidents is to not have them. You might need to read that sentence again. I know, it’s an obvious point. The problem is, doing the obvious is not always as easy as identifying it. Read More

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VALUE – Where is it Found in Installation

For years the term value has been bandied about throughout the flooring industry, but when it comes to excellent installation where is the value?

Until recently the real value associated with installation of flooring products has only received lip-service from retailers trying to close a sale by consoling customers who’ve previously felt the sting of poorly installed products.

“Will it wrinkle, bubble . . . what happens if it starts to come up?” These are only some of the questions asked by concerned customers at the point of sale. Generally, the salesperson will answer, “Oh, our installers are the best and we provide full warranty.” However, being the best is not always reflected in an installer’s pay. Moreover, why would a salesperson say their installers are the best then go on to undo that thought by mentioning full warranty in the same sentence? Read More

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Customer Relations for the Flooring Inspector

dollarsWe are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.

When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. Read More

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Retailer & Installer: Working Partnership?

Flooring Retailer and Installer: Is It a Valued Working Partnership?

Partners are for dancing and the only ship that will never sail is a partnership. Installers who are looking for a partnership with a retailer, builder, designer or any other business entity are looking for love in all the wrong places.

As for respect, respect is something that begins within and is reflected or mirrored by those for whom we serve. We are not in this floorcovering business to be someone’s friend or substitute family member. We are here to do a job. We are trained, skilled, educated and knowledgeable about every aspect in the execution and delivery of our craft. Because we have respect for ourselves, we hold ourselves to a higher level of accountability than they will ever hold us. Because we are accountable for our actions we know what we will do and, even more important, we know what we will not do and Read More